How MSPs can reduce manual workload and scaling faster than ever
Running an MSP is demanding. Between managing procurement, tracking customer subscriptions, handling invoices, and juggling multiple tools, admin tasks can consume hours of your team’s time every day.
The problem? Manual processes don’t scale. They eat into your margins, slow down customer service, and prevent your business from growing efficiently. But what if you could cut your admin workload by 40%?
IT businesses that adopt new ways of working and leverage modern tools to solve these challenges are more likely to succeed—and stay competitive in the evolving market.
Were MSPs can save time and boost efficiency
If your team is buried in emails or constantly switching between systems, you’re not alone. Most business face similar bottlenecks, such as:
- Manually processing orders from customers and distributors
- Tracking product availability & pricing across multiple supplier portals
- Manually renewing customer subscriptions & agreements
- Generating invoices and chasing payments
- Handling repetitive support requests that could be self-served
This manual workload doesn’t scale. As you onboard more customers and expand your service offering, the complexity grows—leading to bottlenecks, delayed responses, and lost revenue opportunities.
A game-changer for IT businesses
Implementing automation and self-service customer portals isn’t just about saving time—it’s about staying competitive. Businesses that streamline operations with smart technology see measurable improvements inefficiency and growth.
Data shows that inefficient administrative processes are a major roadblock for IT businesses:
- SMBs using automation see 30-50% faster operational processes and few ererrors. (Source: McKinsey)
- Research indicates that 60% of B2B customers find remote sales at least as effective as traditional sales, and 62% prefer to reorder products online (Source: Mckinsey)
- Only 18% of B2B companies say they have a customer-centric strategy (Source: Mckinsey)
If your business is stuck in outdated workflows, you’re not only wasting time—you’re also losing revenue opportunities. The good news is that this challenge can be addressed by automating the manual workload.
Here’s how ZaveIT automation and a smart customer portal increase revenue:
- Self-service customer portal– Customers can manage orders, renewals, and agreements on their own, reducing support tickets.
- Automated order & service provisioning – No more manual fulfillment or back-and-forth with suppliers.
- Real-time pricing & availability updates – Sync distributor catalogs automatically instead of updating spreadsheets.
- Integrated invoicing & subscription management – Eliminate errors and streamline payments.
With ZaveIT, businesses are reducing admin workload by up to 40%, freeing up their teams to focus on customer success and business growth.
What to do with 40% more time?
By automating key processes with ZaveIT’s platform, you can reclaim 40% or more of your time and redirect your focus to what really drives business growth.
- Accelerate sales & revenue growth – Free up your sales team to focus on selling, upselling, and expanding accounts instead of manual order processing.
- Increase customer lifetime value– Spend more time on strategic account management and proactive support to boost retention and recurring revenue.
- Speed up services delivery – Automate order fulfillment, provisioning, and renewals so customers get what they need faster and with fewer error.
The Future of MSP growth
Eliminating manual workload is not just about saving time—it’s about unlocking greater efficiency, profitability, and growth. With ZaveIT IT businesses can accelerate sales, improve services and product delivery, and increase customer lifetime value—all while reducing operational costs. The team can prioritize customer relationships, drive retention, and create scalable revenue streams.
The question isn’t whether you should automate the manual workload—it’s how much time and revenue you’re losing by not doing it. Are you ready to try?
